Terms & Conditions
Payment Terms
Due In Full: Payment is due in full prior to being printed, however, no payment is required until you approve your invoice.
Margin Of Error Allowance
Custom printing is an art form, especially when it comes oversized prints and specialty inks. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For this reason, we highly recommend you order extra garments for each size. Standard Margin For Error Allowance 5-10% based on the quality of the blank and the size of your order.
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
Turnaround Time
Our standard turnaround time is currently 10-14 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing, speciality inks, or oversized prints.
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline that you need to have met, please notify us when placing your order. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. The Moody Designs will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, or shipping errors.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Rush Orders
Orders that require an in-hands date sooner than our standard turnaround time are subject to rush fees.
Rush (5-7 Business Days): add 25% to total invoice price
Super Rush (3 Business Days): add 50% to total invoice price
Rush Orders are subject to the Margin For Error Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. The Moody Designs will not be held responsible for shipping issues once your order has left our facility.
Artwork Creation & Ownership
All artwork created by The Moody Designs is the sole property of The Moody Designs. If you hire us to create artwork for you, you are strictly paying for the labor and creative process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the artwork fees.
Any artwork you submit to us for printing that is not being created by The Moody Designs is owned by you or its rightful owner, not The Moody Designs. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art Approval
All artwork must be approved. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Out of Stock Items
The Moody Designs will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Manufacturer Defects
The Moody Designs is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of set backs from these issues.
Order Minimums
Our current minimum order is 24 garments per image. For example if you order 24 garments you must have the same image/s printed on all of the garments to meet the minimum. If you want a single different image on each of the 24 garments you would not meet the minimum order.
Seam, Collar, and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Care Instructions
In order to ensure image longevity and vibrancy, we recommend washing inside out and tumble dry low or hang to dry , for plastisol inks. All goods should be washed before wearing.
Image Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Due to the nature of screen printing ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Shipping
We ship via UPS. A tracking number will be sent to you shortly after your order has left our facility. The Moody Designs will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included in quotes. The Moody Designs assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours.
Social Sharing
We enjoy showing off your product and our work via socials. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Twitter. Please be sure to notify your design assistant when placing your order if you are not comfortable with us photographing and sharing your garments socially. If you do not notify us, we will assume that we have your full permission to post photos of your garments online.
Quotes
Quotes are good for 15 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes.
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
Questions
If you have any questions regarding our Terms & Conditions, please email connect@themoodydesigns.com before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, we look forward to working with you soon.